Disappointing Accomodation

Outwardly the Thistle appeared impressive, however it soon became clear that the hotel is generally in need of decoration. Our own room was disappointing.....it was a single and we had booked a double...( i know it was a single because of how small it was, and the fact there was only one towel, and one cup on the tea tray !!) The receptionist had told us that a charge of £2 would be added for breakfast being served in our room, and shortly before it was due to arrive we were phoned and informed it would be £10....... What was meant to be a celebration of an anniversary, turned into a big disappointment,...not what was expected.

Thistle Victoria

The hotel is in a great location and the overall quality of the hotel is very good - the breakfast is great! However, they have just put up the additional cost of having breakfast in the room from £2.00 to £5.00 per person which I thought was a lot of difference! I thought I had booked a "Delux Room" but on arrival was only offered a "Standard" and was unable to prove this as on my booking voucher only said double, so I was a dissapointed as it was supposed to be a romantic stay with my husband.. Therefore make sure you have proof of what you have booked!

Thistle Victoria

Room service tried to charge us twice. General decor was outdated and in bad condition. Bed was very uncomfortable, springs broken!

quality control

very pleased with hotel, bedroom and showerroom very cramped , breakfast excellent.

Thistle Victoria London

This hotel needs to be refurbished.