Not a 4*

I thought I had booked a 4* hotel, the outside and the lobby were but the room and the service in the Pizzeria were not. The room was clean but did not look it because it was in need of refurbishment, the cornice around the ceiling in the bathroom above the shower looked rusted. The tap on the bath had a piece missing. The control on the bubble bath lasted about 30 seconds before switching off.
The service in the Pizzeria restaurant was none existent when we arrived, there was a world cup football game on the TV in the lounge beside and that was prioritised above serving in the restaurant. The pizza my son had was limp and greasy and he could not manage to eat it. I had a pasta dish that looked like it had been reheated, it tasted slightly better than it looked.
The breakfast had a very small choice for a 4* hotel.
This was a special trip for my son and hence why I had booked what I thought to be a better hotel but I was very disappointed.

Britannia

Very pleasant accommodation but felt a little dated. Car park was expensive.

Stay 1st & 2nd March

Poor room quality not enough hot water pressure to run the shower - complained on 3 occassions nothing actioned.
Also air con did not work.

Britannia Hotel, Canary Wharf

On first inspection room was adequate and appeared clean. Within 5 mins of being in the room it became clear that it was very hot. I tried to turn the air conditioning down from the 26.5 degrees it was set at, but was not able to. I turned on the hot water tap in the bathroom but was then unable to turn it off. I called reception to ask them to send someone to the room to fix these faults and they did not arrive within the hour I had before I had to leave to attend a function. I returned to the room at 00.30 to find it like a sauna which was very unpleasant. Believing that as they had not fixed it in the 8 hours previously there was no chance of if being sorted in the middle of the night I went to bed and had a very uncomfortable night. In the morning I called for room service and after repeated ringing with no answer I contacted the the main reception who said they would call me back. They did not.
I will not be staying at this hotel again.

Britannia International Hotel Docklands London

Hotel only 7 Minutes walk from Tube Station. We checked in with ease & given the option of a view or quiet room, we choose a view. The room overlooked the docks and with the O2 in plain view, however we could hear the muffled sound of trains but they did not effect our sleep as they stopped long before we went to bed.
We had gone to the O2 for the night (one stop on the tube) when we got back to the hotel the restaurant was still open serving Pasta and Pizza, (even though it was now quite late) the food was very tasty and inexpensive and served in continental style surroundings.
We had a nightcap in the lounge whilst slipping into plush leather sofas, totally relaxing.
Slept like a log, almost missed breakfast, were shown to our table and left to it, I had to ask for tea, coffee, milk and sugar as the staff were more concerned with clearing up than ensuring we had a good experience.
Check out was totally easy as the accommodation had been prepaid, they even stored our luggage whilst we had the rest of the day to explore London before collecting our luggage and making our way back to Euston to catch the train home.
We missed out on a swim and use of the other amenities due to lack of time, but next time !!
If I had booked direct with the Hotel I would have got a better deal, DBB for less money in the Britannian Jan Sale, shame London Discount Hotels could only provide BB rates, although booking was easy and trouble free.
Over all I would use the Britannia International Hotel Docklands London and the London Discount Hotel web site again. Mrs K. H-L from North Wales