| Frequently Asked Questions |
Here are some of our customers' most frequently asked
questions and our answers.
For more information, please feel free to contact us.
Q: Is my personal and credit card information
safe?
Q: My booking - is it guaranteed?
Q: How do I change an existing booking?
Q: If I need to cancel my booking what do I
do?
|
Q: Is my personal and credit
card information safe?
A. The London-Discount-Hotel.com site has security measures in place
to protect the loss, misuse and alteration of the information under
our control. We use Secure Socket Layers (SSL) to ensure the privacy
of the information provided to us and at no time are your debit/credit
card details transmitted unencrypted over the Internet (see our
security).
|
Q: My booking - is it guaranteed?
London-Discount-Hotel.com bookings are confirmed to you as soon
your credit card transaction is approved.
|
Q: How do I change an existing
booking?
A: Email or fax us as soon as possible to [email protected]
or by fax to Fax: +44 (0) 20 7730 7413, however last-minute prices
are not always available and charges for the administration and
hotel cancellation penalties may be applied (see below). The date of receipt
of such written amendments to confirmed bookings shall be deemed
the date of amendment and shall be subject to the following charges:
Amendments:
| Notice period |
|
Charges |
| 0-72 hours |
|
The lesser of a) �20.00 or b) the charge for the first nights accommodation |
| More than 72 hours |
|
The lesser of a) �10.00 or b) the charge for the first nights accommodation |
Amendment charges will NOT be applied to booking amendments where
either:
(i) Both the number of rooms and number of nights increases
(ii) The number of rooms increases and the number of nights does
not decrease
(iii) The number of nights increases and the number of rooms does
not decrease
Guest name changes or child age changes will incur no charges. All amendments are subject to availability. |
Q: If I need to cancel my booking
what do I do?
A: Cancellations to confirmed bookings are subject to the following conditions:
Any cancellation to a reservation for which we have sent you a booking
confirmation, must be made in writing to London-Discount-Hotel.com via
the London-Discount-Hotel.com website - www.london-discount-hotel.com
or by email to: [email protected]
or by fax to Fax: +44 (0) 20 7730 7413.
Any cancellation received by London-Discount-Hotel.com after we have
confirmed your booking and before the date on which you booked to
arrive at the accommodation where EITHER the number of rooms (irrespective
of room type) OR the number of nights decreases will be charged as below:
Cancellations:
| Notice period |
|
Charges |
| 0-72 hours |
|
The charge for the first nights accommodation |
| 72 hours - 1 week |
|
The lesser of a) �40.00 or b) the charge for the first nights accommodation |
| 1 - 2 weeks |
|
The lesser of a) �20.00 or b) the charge for the first nights accommodation |
| More than 2 weeks |
|
No charges |
If you do not arrive at the accommodation on the date on which you
booked to arrive or you leave the accommodation earlier than the
date on which you booked to leave, then you will only be entitled
to cancel or amend the booking from the time when London-Discount-Hotel.com
receives notification from you during London-Discount-Hotel.com
working hours (Monday - Friday 9:30am - 5:30pm UK local time).
All such cancellations are subject to you incurring the charge for
the next twenty-four hours accommodation after the London-Discount-Hotel.com
receipt of notification.
Cancellations notified directly to the hotel will not be effective.
Requests for cancellations must be made in writing via the London-Discount-Hotel.com
website - www.london-discount-hotel.com
or by email to [email protected]
or by fax to Fax: +44 (0) 20 7730 7413 and the date of receipt of
such written cancellation shall be deemed the date of cancellation.
If apartment bookings are cancelled after mid-day on the first day
of the stay or if the guest does not arrive London-Discount-Hotel.com
shall will bill as follows:
(i) For stays of less than seven nights, the cost of one night's
stay.
(ii) For stays of between seven and twenty seven nights, the cost
of two night's stay.
(iii) For stays exceeding twenty seven nights, the cost of three
nights stay. |
© London Discount Hotel.Com All Rights Reserved.
Use of this site is subject to the site
terms and the privacy
policy. |
