An efficiently run hotel - friendly and helpful staff. Room and bathroom recently refurbished and masses of hot water for bath and shower. Room somewhat compact but for price and central London this is acceptable. Breakfast a bit of a problem - our order was forgotten I think due to language problems - our waitress did not speak very good English. Overall I can recommend this hotel highly.

perfectly adequate. When we wanted to change rooms they couldnt do it immediatly but it was easy when they did. service friendly and quick. breakfast not great!

The accomodation booked was for a single and a twin/double. The twin room was no bigger than the single room booked. If you opened the bathroom door (which opened outwards) it hit one of the twin beds.
I could also open the door to the room from the bed without leaving it and also because the room was so small the door did not open fully.
The bathroom was adequate but again very small, I am 5 foot 1 inch and 9 stone, I was hitting the toilet roll holder next to the toilet everytime I used it and I am not exactly huge!!!!
It was extremely hot but they did supply a fan since there was no air conditioning.
Reception was vey helpful and polite, along with the breakfasting staff.
It was never a double or twin room unless they rename the hotel \"Lilliput hotel\"!!!!

Best Western Phoenix Hotel had everything we asked for. Nice room and fine service. The wireless internet connection worked fine on our phones, but if you are loooking for a good connection for more advanced surfing i would go somewhere else. The breakfast was eatable - and not much more. The hotel is really close to the tube and wonderful Hyde Park/Kensington Gardens/Royal Albert Hall ect.
We will be staying there again!

Enjoyed it. Friendly staff, sizes well sized for London! Wold stay there again!

The reception was courteous. The room was totally adequate and the breakfast was very good indeed. This is the second time we hav used the hotel and would certianly use it again.

Requestd a double room with shower cubicle,non-smoking, quiet room. We were were shown a room with a bath. Only room available was in the basement, which was a smoking room. Smallest bedroom & shower room I have ever been in. Mattress and base need burning ! Springs completely gone & smelly.Almost impossible to sit on toilet, had to walk backwards to sit. shower too small to bend your head to rinse off.

Hotel was clean. Lack of aircondition made me really uncomfortable. I was dissapointed on the receiptionists who were unpleasant and had no smile on the face.

Good clean hotel, value for money.
Central location - could not fault service, staff or food.
Would use the hotel again.

I expected a bit more, but finally it\'s good location, reasonable service, nice breakfast and proximity of tube (3 minutes walk). I can recomend it for a weekend in London, if you try hard you may probably find a better place but overall it\'s good place.

I stayed at this hotel at an discount price and I cannot really faul it in terms of value for money. My room was single and I have to say its quality was not to the same standard to other area, which is very nice though.

Rooms in London can be small, including the lobby. But these rooms are actually big enough for two suitcases! A fan was included with the room to create a wind which made sleeping on a \'warm\' nights easier. The pub on site was very good and the continental breakfasts included were very nice. The price for an English breakfast was extra. We would definitely stay there again.

The hotel features a pleasant lobby and reception area, even though the East European staff could do with some hospitality training how to be more welcoming and courteous to guests. Unfortunately, I was given a tiny room, in fact the tiniest room I\'ve ever stayed in.
I was lucky that I was only staying one night and that the weather outside was simply gorgeous because it wasn\'t the kind of room where one would want to spend even half an hour. On the positive side, the room and the en-suite bathroom were very clean and the bed was reasonable. I can\'t say that I wouldn\'t recommend this hotel but I personally certainly won\'t be coming back -I\'ve stayed in larger rooms in Bayswater area for less.

Good location and easy transport access. More importantly, it has free wireless internet access.

The staff went out of their way to be friendly and accommodating at all times. Cleanliness of room excellent. We\'re grateful for the opportunity to store luggage both before booking in time and on day of departure. Small issue with lights fusing in bedroom was dealt with promptly. Very comfortable stay.

I booked accomodaion for 2 nights, at arrival at the hotel there was no room for the first night so BWS rented for us a room next door apartments, comparing to the hotel it was much much better, bigger room, brighter, flat tv, balcon, fridge, microwave oven.
For that price its better to go for apartments or just room.
Breakfast-disgusting, only cereals and tosts are good, rest is like a gum from can.

excellent location, very helpful staff

The rooms and the breakfast are good value for being London, reception desk service and mood could have been better.

Decent accomodation (Bathrooms are obviously just freshly rebuilt - Hope next time i visit them they have larger wardrobes) . Nice staff (freindly). Location cannot be better.
Todorov

Clean and tidy room in good condition. Very friendly and helpful staff. Excellent location.

Good value for money. Nice people behind reception desk. Very helpfull!
Hotel very good located!

I have stayed at the Phoenix several times over the past 10 years. It consistently delivers great value. I noticed an amazingly international staff this visit. They were pleasant and competent. The rooms are very small but clean and tasteful.

An excellant stay at the Best Western, hotel very clean, staff kind, courteous and considerate. Breakfast compared exeptionally well with bigger hotels. I will certainly choose this hotel again through your website. Thank you very much, Sheena Birch (Mrs)

They first gave me room 415 which was extremely tiny with no room to even stand. After requesting another bigger room, they said they will try the next night. So I had to spend the first night in a shoebox. They did move me to a slightly bigger room next day but it was just marginally better. Also, there is no A/C in the rooms or safety deposit boxes. You can get a safety deposit box down at the reception which is pretty small, just enough for passports and tickets. Staff was not friendly at all, no thank you\'s, no smiles, no greetings etc. Only good things were free continental breakfast, free internet and convenient location next to tube stop. If you are there for a night or two, its ok, but anything more than that, I would recommend you look elsewhere. Its just one stop away from Paddington, so getting to/from Heathrow is quite easy and cheap.

The room was on the cosy side (small) but adequate for 1 night. It was clean and the bed very comfortable. However it was very hot and we were glad of the fan provided. I think advanced warning of the room being on the 2nd floor up 6 flights of stairs, should have been given.

You could hardly call this hotel stylish, but it is well run and conveniently served by the District and Circle lines and buses.
Pleasant staff, and very good value.

Although we were only there one night, we found the hotel clean and the breakfast was good.
The only criticism would be that the hotel was further away from Hyde Park than we originally thought and the directions to find the hotel from the Tube station could have been better.

Handy location. Room small & smelled musty/damp. Ensuite in 2 parts ie Shower & WC separate rooms! Bed ancient & lumpy. Seem to be running with skeleton staff- bar operated by receptionist when not on the phone. Breakfast room very cramped, continental OK, full english good.

Although we liked the hotel and thought it was in a good location for visiting London the room we had was far too small to be a double. It would not have been suitable if we were staying for more than one night.
Cleanliness was good throughout. One point we did mention on the survey in the room was that we were surpised to see breakfast tables in front of both fire doors. With the hotel full this would have been very dangerous should the worst happen and a fire break out. This should be looked at seriously.

Hotel is well placed for public transport,shops and eating out - a pleasant park walk takes one into central London. Breakfast good standard. Room problem speedily rectified by staff.Used it before, will use it again.

We found the dining area was a little small for the size of the hotel people had to wait for a table.

I found the hotel to be conveniently located, clean and very satisfactory. The staff were friendly and helpful. I was absolutely delighted to find that the hotel supplied free wi-fi internet access while so many hotels charge for the service. This, in itself, would encourage me to return to the hotel. All told, a pleasant stay. Thank you.

The hotel has excellent and convenient location. Small but comfortable room (adeqate for a short stay) with nice and modern bathroom. Hotel was clean and the staff were friendly. Good value for money. I
would recommend this hotel.

The hotel is very well situated for access to all of the main areas. It was very clean and the rooms were a decent size. The continental breakfast was good but the restaurant did become very busy around 9.00am and gueshad to queue for tables. We would certainly stay there again.

top quality for cheaper price. hotel is really nice , wery cleaned and in super London center place. we will return as possible and it will be our Hotel for all our future London\'s visit.

The hotel is in a good area, very close to restaurants, shopping and tube stations. Breakfast buffet was delicious and more than enough to last until the afternoon. The only negative point is that the room (single) was very small. But I\'d definitely stay at this hotel again!

Good clean room freindly service I would stay again very convenient for central London 2 tube stations within 5 minuites good restaurants 2 minutes

nice hotel, pleasant staff,good location, but small room

In general good and best located for tube access.
Bath room installation was leaking heavily.

The hotel was in an excellent location for shops, pubs and cafe/restaurants. easy to find the hotel, just around the corner from the Tube and right next to the Whiteley Shopping centre. Hotel was clean and the staff were friendly and helpful. only complaint, it was too hot in the room but in winter, we shouldnt complain!!! Breakfast was continental and a wide choice, with the option to purchase a full english for £6 which i thought was a very reasonable price for a hotel in london (Although i didnt partake!). Overall, very impressed for the price and would definitely stay again!

Good standard of cleanliness and staff attention.
Well located both for the underground and for restaurants.
Overall,excellent value for money with the London Discount Rate.

Room OK, but small. Good breakfast

About par for the course - good location

Room was uncomfortably hot and quite small. Hotel was based near Tube so proved adequate as a base but would not use again.

Rooms were extremely warm especially for October!
Air Con would be good

The hotel should mekr a better brakfast.

Nice hotel, nice place/neighbourhood. Rooms and bed very small and it was very hot in the hotel

if you are an early bird like tourists in London should be you´ll not only appreciate the cleanliness and welcoming athmosphere but also a nice and quiet breakfast. Latercomers beware: You might end up in a queue!

The hotel was clean and very well presented. The room was a little small but the view from the room of the small courtyard garden was lovely. I would definitely stay here again as the staff were friendly and approachable, in a time where very few people are.

We were first booked to room B5 in the basement, we arrived very late in the night and in the next morning realised that the shower cabin doors were too narrow for the adult person (only 29,5 cm). We asked for the change and the hotel personnel were very polite and kind and gave us another room. All the best to the ladies at reception!
Phoenix hotel is good, but don\'t sell the basement rooms for adults unless you change the shower cabin doors to curtains!
Kind regards!
Risto Lahti
Finland

Small rooms, somewhat shabby (but clean) decor; good breakfast; convenient location; friendly service; excellent value for a London hotel.

I found everything quite satisfactory except for the room being a bit too small and the bathroom shelves were a bit too dusty.
Breakfast staff cleaned the table before you could even finish.Everything else I found satisfactory

An excellent mid range hotel. In a great area. Just off the main thoroughfare so very peaceful. Staff were friendly and efficient. Would definitely stay there again.

The Phoenix was very convenient for the part of London that I wanted to visit. It was close to Hyde Park, so that I was able to walk to visit my friends. The proximity to two tube stations was great. The public accomodation was good for the money- the staff went out of their way to help, but my room was ordinary.

Good value. The place is very central and the staff is friendly. Only downside: rooms are very small.

Room is very small but I think OK because we went on the budget. Service people are polite and helpful.
Location is good and have many shoppings around and railway station is nearby which is in walkable distance. Can recommend others and can stay in the same hotel during my next visit to London.

Great Hotel - so central to everything - very near 2 tube stations numerous buses going by and within walking distance of city centre. Hotel itself lovely- nicely decorated clean and warm..rooms reasonable sized - we booked 4 rooms 3 doubles and a single - 2 of the doubles were family sized with big bathrooms so loads of room

A friend and I book a stay over night in London as we needed to attend an early morning seminar. We booked at the last minute because of the weather forecast predicting snow. There are no complaints at all. The hotel was very clean which is always my priority. The reception staff, whilst not being especially friendly were polite and efficient. The rooms - as mentioned in other reviews - are indeed very small but to be honest for the price paid compared to most other hotels in London I think something has to be \'sacrificed\' and the size of the rooms are perfectly adeqate for a short stay. The breakfast again was ok, much as expected - we chose the buffet option rather than paying extra for the full cooked breakfast. We asked for a quiet room which we were given. The hotel lobby is lovely with a small bar and little nooks and crannies for a quiet evening drink. All in all, a pleasant and comfortable stay and good value for money.

Mediocre hotel in it´s price-category. For discount price good value. On the good side were all staff. Especially room-cleaning. And the location of the hotel. I like the surroundings. Not so good, if You stay many days, is the rather dull breakfast. Exactly the same every day.

the hotel was in a good location, very lively place. service was excellent. overall good services clean, breakfast was lovely.Well recommended hotel to anyone looking to go see attractions in london and to stay central.

Although the room was very small, it was immaculate and comfortable. The hotel is not at all noisy, the staff are very friendly, and it is well situated in terms of amenities and transport. Television provision is very behind the times. Widescreen is now industry standard, so small 4:3 screens now feel historic, and a choice of Freeview channels should be feasible.

I have spent 3 night at best Westrn Phoenix Hotel on a business trip which was comfortable. The hotel is situated very near to te Bayswater tube, the environment is clean, many reataurants to eat and the room was clean .I stayed in a single room and the size was very small as all the hotels in London. But good pice, good siuation and good service quality in terms of the money paid...

The hotel was in a pleasant area, quite near to Hyde Park and within easy walking distance ti the underground. Very little noise from the street. We were on the first floor. The room was comfortable, maybe a bit on the small size, but suitable for our needs (a long weekend). The breakfasts were very good, service was also good. No hesitation in using this hotel again and would recommend it to friends who are planning a trip to London

Whilst there is a lot of accomodation at around the same price in London, it never reaches the same quality.
I\'m a regular traveller to London and have stayed in many B&B\'s but the Phoenix is the best. The rooms are small but well equipped and most importantly, VERY VERY CLEAN. The staff are always friendly and the service is excellent and the buffet breakfast is also very good. I have been to the Phoenix on more than one occasion and will definitely return. Highly recommended!!!

The hotel is very confortable and clean. It is located in a safe area, near a shopping mall, stores and small restaurants. It is served by two tube stations, one taking you directly to the West End. Their staff is very helpful. I will likely return there.

The walls in this hotel were like paper. I could hear next door conversations even at a whisper. The housekeeping was hit or miss depending on which maid cleaned the room. The room was too warm most of the time with no way of adjusting the temperature. The front desk staff did not seem very helpful or knowledgeable, however they weren\'t surly either. The best part of the stay here was the morning breakfast. The food and staff were good and it was always a great to start the day.

Good value for money as the location is conveniently located with a 5min walk from Bayswater Station. A wide range of restaurant choices and ethnic foods around the hotel. I would stay here again.

I just came back from a 4-night stay at the Phoenix Hotel (16-20). Overall, I\'m satisfied with my stay. Location is very good. Hotel rooms, though small, are clean and tidy. Buffet breakfast has quite a good spread considering it is included in the price. Best of all, free wireless internet access, which I used very frequently with my laptop. The only drawback is that the room can be very hot during summer as it it non-conditioned.

Small room,good service, very good continental breakfast

Very good hotel - such great service, facility for the price. Room was clean and quiet, staff very friendly. Location convenient, close to tube station, restaurants and shopping centre. I will definitely recommend this hotel to anyone coming to London from USA.

Staff were very helpful in allowing me to check in early which was greatly appreciated after a long trip from Australia