The staff at this hotel are kind and very helpful. However, the hotel is not in the greatest shape. In fact, it\'s being refurbished right now perhaps for that reason, but it was rather a burden for us because of the noise of the construction workers outside even on the weekend. There was no room apparently that was safe from this inconvenience. The hotel\'s website does announce that, but I still feel that the present conditions do not yield the best value for money, in comparison to other options. The room was comfortable, characteristically small (such are London hotel rooms), but much worse for me - badly protected from the cold. There was a draft from a window that did not close well, and I woke up on the first morning with a sore throat. The air conditioning (warmth) did not work well. Another criticism that I have is the lack of attention to some details, such as tv channels, of which the hotel offers a mere 4. Surely a hotel with hundreds of rooms can offer cable? On the positive side, Kensington Close is in a really great location, and it offers an excellent breakfast.

bed was moving (not stable on the floor) internet was so slow until i lost the complete connection. old out dated furniture and the bathroom was not clean properly. i would definitely not stay there again.

Friendly staff and good breakfast also close to the underground tube rail system.
Will not be using the hotel again because for the price the double room was the smallest I\'ve ever come across in many years of travelling to 4 star hotels.

Stayed here for one night in twin room but there was no space between the beds, however room was clean & tidy with all basic amenities. Breakfast is excellent although need to arrive early to avoid queues. Great location for tube station.

the room was nothing special but then we didnt pay a lot of money for it . Had we paid the hotel rate for the room I would have been dissapointed.it was very clean just a bit pokey.The breakfast was very good.
Thankyou.

Pleasant, clean, comfortable; however double room a little on the small side. TV only showed terrestrial channels; you had to pay for anything else so no world news etc. Wi-Fi is available in the rooms but also costs extra. Breakfast excellent.

Good Location
Good Room
Good Service
Very Good Full EnglishBreakfast
No time to use pool
Would have made timeifithad beenincludedinRoomRate

no complaints
pool as well [not tried]
breakfast .....the mushrooms could have been cooked more...but fine.

The hotel was nice and clean. It has a \'shabby chique\' look. Car park was convenient, we were charged less than the full rate.
We didn\'t use the spa as we begrudged paying an extra £10 (as hotel guests) for the use of it.
The safe in the room didn\'t work (like most of the safes at reception), but we were provided with an alternative.
Unfortunately the airconditoning made a lot of noise making it extremely difficult to sleep (and it was a very warm night), hence the low rating.

Very good staff. Clean room. Some decoration looking tired.
Very dissappointed at the pool and jacussi being shut as this hotel was especially chosen for its Spa facilities.

G\'day!
Our stay in the Kensington Close was ok. The only things not so nice were (are):
- the breakfast (the location/room, service);
- the room, the bed and the towels all smelled very very bad (smoke from cigarettes); that was very disgusting.
But the people on the reception and the concierge were all very nice and polite. The Hotel is perfectly situated, that was fantastic.
Thank you.
Best regards, Jsabelle Martin

accommodation facilities. Rooms are a bit on the small side but nothing unmanageable. Only negative about the hotel is the breakfast, which no-one in our party of 4 were particularly impressed with.

Clean, tidy and friendly staff. Mohammed on reception was particularly efficient. Great breakfasts. Thank you.

The rooms were perhaps not as large or luxurious as they appeard on the hotel website, but they were clean and comfortable, which is the main thing. Hotel location is brilliant and, although chaotic at times, it was great to get breakfast included in the room rate. The Oasis gym is excellent, but would have been even better if it was free for hotel guests to use. All in all a good hotel that I would recommend.

One of our rooms wasn\'t ready until 4pm to check in. The health club pool had bits floating in and the spa didn\'t work but the hotel rooms and bar and breakfast were good.

Room rather small but clean with comfortable bed and adequate en-suite and tea-making facilities. Quiet location, friendly and efficient service and a good English breakfast with no hassle.

Internet facilities are not available in all rooms.

breakfast could be better!

Locaton excellent, service and accomodations good, would recommend to others.

The bell boy forgot the key room in his pocket. Had to go down and have it replaced at the reception. Staff at the reception are cold. Overall not too pleased with this hotel.

Small room but good enough if you don\'t intend to spend too much time in it. Clean though. One more thing: why being restricted in the choice of the breakfast: continental OR english??

The hotel was clean and the accomodation was adequate, our romm was quite small though. It wasn\'t bad value for money although I probably would have been disapointed (value wise) if I had paid much more. Finally our room was not ready at 2pm, we turned up at 2:45pm and were told that it wouldn\'t be ready for approximately another hour!! Not a good start. Despite all of this, I would probably stay there again if the situation ever arose.

Good standard. Friendly, helpful staff. 4 rooms all well maintained

given the duration, it was a very nice experience..breakfast was great, front desk personal solid.But the only thing is the size of the room...for a twin size bed it was very small.
Great gym and pool...thank you and you will see me again..

Just returned from one night at a lovely hotel, definately worth the money we paid for two rooms. Continental breakfast included and kept us going all day.Very close also to the nearest tube station.
Only fault our double room was cold on arrival as heating only worked when we upped the air conditioning control in the room, but it soon warmed up.

Hotel was clean and tidy and very good value for money. The room was small but for the price, expected. The Xmas day lunch was really good with delicious seafood starters, would recommend this. Staff were always helpful and friendly.

The room was bijou but not tiny. It was clean, the linen crisp and the reception staff very friendly. All room facilities worked and it was quiet (5th floor) so we slept well. V convenient for shops and tube.Would return.

I have to say that besides the pool and the location of the hotel, the accomodation was very disappointing.Very tiny room for 2 people with one chair. Poor heating due to terrible window insulation and major drft onto our faces/bodies in the bed all night long. No heat in the bathroom. Safe in the room doesn\'t work. Very long wait to have breakfast. No one at reception when calling to get info or extra blankets.Don\'t plan to use service anymore.

Very pleasing stay Breakfast was nice only disappointment was the cleaniness of pool area very dirty and shabby needs attention

We had a lovely time. The hotel was excellent value for money with plenty of facilities. The Italain restaurant served gorgeus food. We would definately visit again.
Thnak you

Since I last visited 3 years ago, this hotel is much better - friendly staff, feels well-run and has had much money spent on improvements.

From booking to leaving the hotel was a great experience. This is the second time we have used LDH and the Kensington close. Both were very good,LDH gave a top service with no trouble at all ,The hotel is still excellent and we will be going back next year for value and the good service. The bad bit the hotel needs to sort out the bathroom grouting but that said it is not a new building. I would recomend this to most people not the Ritz but in the top of its class. Have fun there.
Regards Dave And Jane Badger

The room was tiny and some piece of bread or biscuits were on the chair! The radiator was cover with dust and half on the tiles below the sink were broken. The continental breakfast was quite good though but the price of the room is ridiculous for what you get! I won\'t go back to that place!-

Happy with facilities and location. Connceirge were great

excellent accommodation at a good price and in a good location

Fantastic location, a stone\'s throw away from the High Street and the Underground. Staff were always courteous and eager to please. Accommodation comfortable, bathroom slightly shabby in appearance and small, but clean. Good choice of food for breakfast. Will definitely be using this hotel again.

stayed 3 days, room not cleaned on any of these days and we had to ask for clean towels every day. Room fused when hairdryer put on and we had no electricity for 10 hours even though we were told it would be fixed within a few minutes! kettle didn\'t work - bathrooms very small and not ideal for anyone other than a child! overall, would not stay there again....

Hotel very good and great facilities! My room was perfectly fine. However, my colleagues room smelled of smoke (non-smoking room too) and was below average. Facilities great, some rooms may need attention.

The room is ok, size is a bit small. Breakfast was very bad with only 3 choice of breads & coffee or tea. The staff is very cool and impolite.

The hotel was fine, close to the tube station, and very clean. The breakfast was excellent!

Ein sehr schönes, gut gepflegtes und freundliches Hotel, wenige Schritte von der U-Bahn entfernt. Frühstück: Continental ist mager, doch es gibt die Möglichkeit zum Upgraden. Bei Schlechtwetter: schöner Wellnessbereichmit top-Kosmetikangebot. Ideal: Räumlichkeiten für Seminare.

The hotel was great and suited our needs as a base. It\'s closeness to the tube and general facilities made our stay in London excellent.

Dear Madam/ Sir
I intended to stay at the Kensington Close because I am looking for an accommodation which I could use for my customers on a London trip.
Well, I certainly will overthink this. Reasons:
The breakfast room is badly organised. 08:30-09:30 is the strongly preferred time of hotel guests. Supervisor of the hotel should therefore make sure that enough people are cleaning the tables, as there are enough tables for all guests but these are not cleaned in due course. Therefore en enormous quieu developes and causes misunderstanding as empty tables can be seen. They simply have to be cleaned. There is enough personnel in the hotel. This is not organised efficiently. Furthermore, there is a concierge at front entrance. I do not know why the hotel has these as they were not able to help me with my luggage when checking out. Even when I needed some small change they were not able to help me or advise me where to go. In fact, the tone of two was more than inadequet. The hotel staff consists of a large amount of different nationalities. Therefore it should be essential that these are able to communicate to the customer and of course with each other. Communication should be kept simple but sufficiently enough. This is not the fact. Also, I do not think that it gives the right impression and does not really help when the hotel assistant manager gets angry in the breakfast room with the staff infront of guests, Tuesday 28th of Feb. And, the hotel needs renovating in few places. All in all, I picked this hotel because of the spa and gym area. I enjoyed the pool. The rooms are very small and the bath and shower area needs also some paint and tiling. A few staff memebers were very helpful and friendly but as remarked ONLY A FEW. Last but not least-and I feel this is one of the worst: I was very irritated about the overchargement for breakfast. I booked a room with breakfast. After check-in I was told that I can only receive a simple continental breakfast. I was charged pounds 3.99 extra for some scrambled eggs, toast and a sausage. That is an absolute rip-off and inacceptable! Nobody was able to explain this to me as my booking viewed room with breakfast. The regular charge for breakfast is 9.95 and full breakfast 12.95. A difference of 2 pounds. But as mentioned I was charged 3.99. Why? For what? For waiting for a table. And eventually receiving it in a dark corner of the room? As perviously mentioned-badly organised.
Yours faithfully
Mel Raven

Accomodation and service OK.Breakfasts have to be improved.

The hotel wwas easy to find and the staff were courteous and helpful. Rooms were clean and good value The only downside to the hotel was the carvery. The meals were only lukewarm. We couldn\'t face dessert as it looked most unappetising.

My stay in this hotel was excellent.
Rooms, hotel, bar, health suite, etc were all excellent.
The only minus point would be I would not recommend the Continental breakfast - upgrade to the English!
Don\'t let it put you of though.

When needed they were very accommodating, however, they were not aware of my diatery needs even if I specifically put that down as extra information when booking the room. I would have preferred to book a hotel with a slightly bigger room and with a more women friendly bathroom.