Kensington Close Hotel

Based on 57 reviews

Great hotel 05/08/2013

Redvers , London, Uk

Just average 04/07/2013

Good location, nice quarter. Our double room and bathroom really small. No extra beds on demand, to our surprise. We were upgraded to a family room for one night, which was more reasonably sized. Reasonable breakfast and in general an acceptable hotel for London standards. We could repeat the experience.

PTC, madrid, spain

Kensington Close Hotel: retail therapy break

This hotel has recently had a refurb in its reception areas. It is a vast improvement, looks lovely. The bedrooms are very compact, some of which are extremely tight for space, but as you are not in the room much it's not too much of a problem. My daughter and myself have stayed in this hotel for several years now on our trips to London. Its location near Kensington High Street and Kensington Gardens is great. We've had lunch in the park a few times. Breakfast in the hotel is delicious, housekeeping can't do enough for you and the swimming pool is a welcome chill-out at the end of a busy days' shopping. Staff at the reception and concierge desks extremely helpful. Highly recommend for a London break.

Ruth Green, Bristol, U.K.

Kensington Close - great location, needs attention

The staff at this hotel are kind and very helpful. However, the hotel is not in the greatest shape. In fact, it's being refurbished right now perhaps for that reason, but it was rather a burden for us because of the noise of the construction workers outside even on the weekend. There was no room apparently that was safe from this inconvenience. The hotel's website does announce that, but I still feel that the present conditions do not yield the best value for money, in comparison to other options. The room was comfortable, characteristically small (such are London hotel rooms), but much worse for me - badly protected from the cold. There was a draft from a window that did not close well, and I woke up on the first morning with a sore throat. The air conditioning (warmth) did not work well. Another criticism that I have is the lack of attention to some details, such as tv channels, of which the hotel offers a mere 4. Surely a hotel with hundreds of rooms can offer cable? On the positive side, Kensington Close is in a really great location, and it offers an excellent breakfast.

Diana Espirito Santo, Portugal

Kensington Close Hotel

Hotel was very good as usual, this is the fourth time staying there, breakfast was excellent , only down side this time was the room was not very warm, otherwise will definitely use this hotel again.

Steve Bothwell, United Kingdom

VERY DISAPPOINTED

I have to say that besides the pool and the location of the hotel, the accomodation was very disappointing.Very tiny room for 2 people with one chair. Poor heating due to terrible window insulation and major drft onto our faces/bodies in the bed all night long. No heat in the bathroom. Safe in the room doesn't work. Very long wait to have breakfast. No one at reception when calling to get info or extra blankets.Don't plan to use service anymore.

Dominique Alcan, France

One night stay

The room was bijou but not tiny. It was clean, the linen crisp and the reception staff very friendly. All room facilities worked and it was quiet (5th floor) so we slept well. V convenient for shops and tube.Would return.

Peter Goldson, United Kingdom

Xmas break 2006

Hotel was clean and tidy and very good value for money. The room was small but for the price, expected. The Xmas day lunch was really good with delicious seafood starters, would recommend this. Staff were always helpful and friendly.

Mike Tomison, United Kingdom

Bargain Break

Just returned from one night at a lovely hotel, definately worth the money we paid for two rooms. Continental breakfast included and kept us going all day.Very close also to the nearest tube station. Only fault our double room was cold on arrival as heating only worked when we upped the air conditioning control in the room, but it soon warmed up.

KAREN BATEMAN, United Kingdom

good job for such a busy period of a year!

given the duration, it was a very nice experience..breakfast was great, front desk personal solid.But the only thing is the size of the room...for a twin size bed it was very small. Great gym and pool...thank you and you will see me again..

Vedran Marjanovic, Bermuda

Satisfied customers

Good standard. Friendly, helpful staff. 4 rooms all well maintained

Trevor Martin, United Kingdom

Kensington Close Hotel

The hotel was clean and the accomodation was adequate, our room was quite small though. It wasn't bad value for money although I probably would have been disapointed (value wise) if I had paid much more. Finally our room was not ready at 2pm, we turned up at 2:45pm and were told that it wouldn't be ready for approximately another hour!! Not a good start. Despite all of this, I would probably stay there again if the situation ever arose.

Chris Wilks, United Kingdom

Not too bad!!

Small room but good enough if you don't intend to spend too much time in it. Clean though. One more thing: why being restricted in the choice of the breakfast: continental OR english??

Pierre Gaillot, United Kingdom

Mediocre service

The bell boy forgot the key room in his pocket. Had to go down and have it replaced at the reception. Staff at the reception are cold. Overall not too pleased with this hotel.

JOSETTE LAAU, Cambodia

Review

Locaton excellent, service and accomodations good, would recommend to others.

Andrejs Muzikants, Latvia

xxx

breakfast could be better!

Brigitte Sporrer, Germany

Internet

Internet facilities are not available in all rooms.

Moiz Chakkiwala, United Arab Emirates

Quie adequate

Room rather small but clean with comfortable bed and adequate en-suite and tea-making facilities. Quiet location, friendly and efficient service and a good English breakfast with no hassle.

John Mackie, United Kingdom

Check in & Health Club

One of our rooms wasn't ready until 4pm to check in. The health club pool had bits floating in and the spa didn't work but the hotel rooms and bar and breakfast were good.

Joanne Longhurst, United Kingdom

Small rooms but excellent location

The rooms were perhaps not as large or luxurious as they appeard on the hotel website, but they were clean and comfortable, which is the main thing. Hotel location is brilliant and, although chaotic at times, it was great to get breakfast included in the room rate. The Oasis gym is excellent, but would have been even better if it was free for hotel guests to use. All in all a good hotel that I would recommend.

Ottar Haugen, Norway

not bad good location good breakfast

Rebecca Singleton, Irish Republic

KENSINGTON CLOSE HOTEL

Clean, tidy and friendly staff. Mohammed on reception was particularly efficient. Great breakfasts.
Thank you.

Tim Bird, United Kingdom

Great Location - Good Value for Money

accommodation facilities. Rooms are a bit on the small side but nothing unmanageable. Only negative about the hotel is the breakfast, which no-one in our party of 4 were particularly impressed with.

Shireen Barnett-Harris, South Africa

Kensington Close

G'day! Our stay in the Kensington Close was ok. The only things not so nice were (are): - the breakfast (the location/room, service); - the room, the bed and the towels all smelled very very bad (smoke from cigarettes); that was very disgusting. But the people on the reception and the concierge were all very nice and polite. The Hotel is perfectly situated, that was fantastic. Thank you. Best regards, Jsabelle Martin

Jsabelle MARTIN, Switzerland

Kensington Hotel Accommodation

Very good staff. Clean room. Some decoration looking tired. Very dissappointed at the pool and jacussi being shut as this hotel was especially chosen for its Spa facilities.

Annis Paul, United Kingdom

Kensington Close Hotel

The hotel was nice and clean. It has a 'shabby chique' look. Car park was convenient, we were charged less than the full rate. We didn't use the spa as we begrudged paying an extra £10 (as hotel guests) for the use of it. The safe in the room didn't work (like most of the safes at reception), but we were provided with an alternative. Unfortunately the airconditoning made a lot of noise making it extremely difficult to sleep (and it was a very warm night), hence the low rating.

Cheryl Carpenter, Netherlands

Kensington Close

Deborah Eden, United Kingdom

kenny style

no complaints pool as well [not tried] breakfast .....the mushrooms could have been cooked more...but fine.

john colville, United Kingdom

Good Value

Good Location Good Room Good Service Very Good Full EnglishBreakfast No time to use pool Would have made timeifithad beenincludedinRoomRate

David Thompson, United Kingdom

Pleasant clean comfortable hotel

Pleasant, clean, comfortable; however double room a little on the small side. TV only showed terrestrial channels; you had to pay for anything else so no world news etc. Wi-Fi is available in the rooms but also costs extra. Breakfast excellent.

Joseph Reale, Germany

night on town

clay fordham, United Kingdom

HOTEL ROOM

the room was nothing special but then we didnt pay a lot of money for it . Had we paid the hotel rate for the room I would have been dissapointed.it was very clean just a bit pokey.The breakfast was very good. Thankyou.

WILLIAM CAMP, United Kingdom

Small but cosy rooms

Stayed here for one night in twin room but there was no space between the beds, however room was clean & tidy with all basic amenities. Breakfast is excellent although need to arrive early to avoid queues. Great location for tube station.

Martin Edwards, United Kingdom

Kensington Close Hotel, London.

Friendly staff and good breakfast also close to the underground tube rail system. Will not be using the hotel again because for the price the double room was the smallest I've ever come across in many years of travelling to 4 star hotels.

Peter Morgan, United Kingdom

Worst Hotel ever

bed was moving (not stable on the floor) internet was so slow until i lost the complete connection. old out dated furniture and the bathroom was not clean properly. i would definitely not stay there again.

OMAR ALZUHAIR, Saudi Arabia

Kensing ton Close Hotel Jan 2006

When needed they were very accommodating, however, they were not aware of my diatery needs even if I specifically put that down as extra information when booking the room. I would have preferred to book a hotel with a slightly bigger room and with a more women friendly bathroom.

Connie Simpson, United Kingdom

Worth considering

My stay in this hotel was excellent. Rooms, hotel, bar, health suite, etc were all excellent. The only minus point would be I would not recommend the Continental breakfast - upgrade to the English! Don't let it put you of though.

Lewis Beales, United Kingdom

Mid week break

Alan Hornsby, United Kingdom

The good the bad and the ugly

The hotel was easy to find and the staff were courteous and helpful. Rooms were clean and good value The only downside to the hotel was the carvery. The meals were only lukewarm. We couldn't face dessert as it looked most unappetising.

Lillian Benson, United Kingdom

4

Accomodation and service OK.Breakfasts have to be improved.

Bartlomiej Szostakowski, Poland

My stay FEB 24th to 28th 2006

Dear Madam/ Sir I intended to stay at the Kensington Close because I am looking for an accommodation which I could use for my customers on a London trip. Well, I certainly will overthink this. Reasons: The breakfast room is badly organised. 08:30-09:30 is the strongly preferred time of hotel guests. Supervisor of the hotel should therefore make sure that enough people are cleaning the tables, as there are enough tables for all guests but these are not cleaned in due course. Therefore en enormous quieu developes and causes misunderstanding as empty tables can be seen. They simply have to be cleaned. There is enough personnel in the hotel. This is not organised efficiently. Furthermore, there is a concierge at front entrance. I do not know why the hotel has these as they were not able to help me with my luggage when checking out. Even when I needed some small change they were not able to help me or advise me where to go. In fact, the tone of two was more than inadequet. The hotel staff consists of a large amount of different nationalities. Therefore it should be essential that these are able to communicate to the customer and of course with each other. Communication should be kept simple but sufficiently enough. This is not the fact. Also, I do not think that it gives the right impression and does not really help when the hotel assistant manager gets angry in the breakfast room with the staff infront of guests, Tuesday 28th of Feb. And, the hotel needs renovating in few places. All in all, I picked this hotel because of the spa and gym area. I enjoyed the pool. The rooms are very small and the bath and shower area needs also some paint and tiling. A few staff memebers were very helpful and friendly but as remarked ONLY A FEW. Last but not least-and I feel this is one of the worst: I was very irritated about the overchargement for breakfast. I booked a room with breakfast. After check-in I was told that I can only receive a simple continental breakfast. I was charged pounds 3.99 extra for some scrambled eggs, toast and a sausage. That is an absolute rip-off and inacceptable! Nobody was able to explain this to me as my booking viewed room with breakfast. The regular charge for breakfast is 9.95 and full breakfast 12.95. A difference of 2 pounds. But as mentioned I was charged 3.99. Why? For what? For waiting for a table. And eventually receiving it in a dark corner of the room? As perviously mentioned-badly organised. Yours faithfully Mel Raven

Melanie Raven, Germany

Kensington Close Hotel

The hotel was great and suited our needs as a base. It's closeness to the tube and general facilities made our stay in London excellent.

Emma Plowright, United Kingdom

***

PAULA HILL, United Kingdom

Gute Qualität und zentral

Ein sehr schönes, gut gepflegtes und freundliches Hotel, wenige Schritte von der U-Bahn entfernt. Frühstück: Continental ist mager, doch es gibt die Möglichkeit zum Upgraden. Bei Schlechtwetter: schneller Wellnessbereich mit top-Kosmetikangebot. Ideal: Räumlichkeiten für Seminare.

Claudia Kowatsch, Austria

Good hotel

The hotel was fine, close to the tube station, and very clean. The breakfast was excellent!

Lene Andersen, Denmark

OK Hotel but bad hospitality

The room is ok, size is a bit small. Breakfast was very bad with only 3 choice of breads & coffee or tea. The staff is very cool and impolite.

Kenny Choy, Hong Kong

Kesington Close

Hotel very good and great facilities!  My room was perfectly fine. However, my colleagues room smelled of smoke (non-smoking room too) and was below average. Facilities great, some rooms may need attention.

Gary Brooks, United Kingdom

16-19 June 2006

stayed 3 days, room not cleaned on any of these days and we had to ask for clean towels every day. Room fused when hairdryer put on and we had no electricity for 10 hours even though we were told it would be fixed within a few minutes! A kettle didn't work - bathrooms very small and not ideal for anyone other than a child!  overall, would not stay there again....

Margaret Kerr, United Kingdom

Kensington Close Hotel

Fantastic location, a stone's throw away from the High Street and the Underground. Staff were always courteous and eager to please. Accommodation comfortable, bathroom slightly shabby in appearance and small, but clean. Good choice of food for breakfast. Will definitely be using this hotel again.

Jane Grey, United Kingdom

excellent hotel

excellent accommodation at a good price and in a good location

Christine Marshall, United Kingdom

Hotel service

Happy with facilities and location. Connceirge were great

DARREN OSMAK, Australia

disappointing!

The room was tiny and some piece of bread or biscuits  were on the chair! The radiator was cover with dust and half on the tiles below the sink were broken. The continental breakfast was quite good though but the price of the room is ridiculous for what you get! I won't go back to that place!

Christine Berger, United Kingdom

Anneversery trip

From booking to leaving the hotel was a great experience. This is the second time we have used LDH and the Kensington close. Both were very good,LDH gave a top service with no trouble at all ,The hotel is still excellent and we will be going back next year for value and the good service. The bad bit the hotel needs to sort out the bathroom grouting but that said it is not a new building. I would recomend this to most people not the Ritz but in the top of its class. Have fun there. Regards Dave And Jane Badger

david badger, United Kingdom

Much Improved

Since I last visited 3 years ago, this hotel is much better - friendly staff, feels well-run and has had much money spent on improvements.

Timothy H Ratcliffe, United Kingdom

Excellent

We had a lovely time. The hotel was excellent value for money with plenty of facilities. The Italain restaurant served gorgeus food. We would definately visit again. Thnak you

Kathryn Sharp, United Kingdom

2nd October

Very pleasing stay Breakfast was nice only disappointment was the cleaniness of pool area very dirty and shabby needs attention

geoff beadle, United Kingdom

Ken Close hotel

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